Frequently Asked Questions:
By aligning individual item(s) together with our institutional customers, we are able to go to the market and negotiate a much higher price than a local jeweler thus cutting out the middleman and passing the savings to our Sellers.
We understand that your jewelry might have sentimental value so that’s why we have established a reputation of paying the highest prices possible. We also understand that sometimes there is a need for immediate cash therefore we have worked out a service that can turn your gold in to cash within 24 hours or less.
2. Does your carrier insure my shipment against loss?
Yes, our customers are protected with our carriers for up to $25,000.00. However, if you feel that you need additional insurance, please mention it to our representatives so that we can make proper arrangements and additional insurance.
3. How do I know if you received my item(s)?
Our carrier will leave you a tracking receipt where you can either log in and follow through or simply call their toll free number to find out the status of your shipment.
4. How much will I receive for my item(s)?
In order to properly answer this question, we would need to take in to account the karat percentage, weight, and the market price at the time. Each shipment is different depending upon contents. For fairness, we implement an increasing sliding scale of payment based upon the amount of weight and the nature of the material. Being that the overall process is the same whether we receive a single broken ring or a lot of charms and chains we would need to apply a sliding scale method of payment which is based on mostly the weight and karat percentage. In other words, the greater the overall amount, the higher the payment.
But keep in mind, just because you paid retail price for an item, the price is going to be much less when its time to sell. Retail jewelers tend to have one of the highest mark up in prices of any industry.
Overall, we can estimate that 99% of our Sellers are satisfied with the payment. The 1% who are not are simply invited to return our check and we will return their valuables free of charge.
5. What if I’m not satisfied with the amount you offer?
If for any reason you are not completely satisfied with our payment, simply return our check within 14 days of issuance and we will gladly return your valuables free of charge. Release form is available for your convenience.
7. Can you call me prior to sending out the payment?
Yes. We make sure to call you prior to issuing payment. Please provide us with the best telephone number to contact you and we will certainly follow through.
8. How quickly can I expect payment?
Because we can appreciate the urgency that is involved, we employ a reputable overnight carrier that will be at your doorstep shortly after you contacting our office. Your package usually arrives the following business day, where it gets processed and a payment gets issued. Upon request, we arrange same day bank wires, and PayPals directly in to your account. Western Union, and MoneyGram are also available for your convenience.
9. How can you assure the security and accuracy of my valuables sent?
Security: We take responsibility for your valuables very seriously. We log in all material received under two surveillance cameras. Every transfer of your lot’s contents requires a signature. Our security is tight because we want to ensure your peace of mind. Your lot is always monitored and is never left unattended. In fact, your lot never leaves our building.
Accuracy: Prior to processing, lots are weighed to verify the weight. Once processed, your material gets re-weighed and recorded. Please keep in mind that by processing your material on premises, allows us to keep 100% accuracy on your valuable metals.
Why do we go through such a complex series of checks and balances for every lot? Simply because quality and honesty are paramount. It is what our customers have come to expect and deserve. We are strong believers in building solid relationships. Trust and honesty are essential components of our business philosophy.
10. What happens if my shipment gets damaged, lost or delayed?
More than 99% of the packages that we receive arrive safely and on time. However, in rare cases packages tend to get damaged, delayed or even lost while in transit. If shipping valuables over $5000, Our Customers are encouraged to use U.S. Postal Service registered and insured. US Gold Buyers will reimburse you up to $20.00. Please note that U.S.Gold Buyers will not be responsible or liable for any packages damaged, lost or delayed while in transit to our facility.
11. Can I visit your office to sell my valuables?
Yes. We schedule personal appointments with one of our specialists to appraise and discuss the sale of your antique and estate jewelry, scrap gold, as well as fine watches. Our walk-in hours are Monday through Friday 9AM until 6PM.
13. What if I refer a friend to US Gold Buyers?
In order to receive a referral compensation, please proceed through the following link to Refer a friend.